Fees, billing

If you have Austrian social insurance and private supple­mentary in­surance, the costs of your stay at our private hos­pital in a double room are typi­cally covered. In this case, costs are invoiced directly to your private supple­mentary in­surance pro­vider. Where a semi-private room is covered by the policy, it is of course possible to pay an additional charge if you would pre­fer a single room.
If your private supple­mentary in­surance in­cludes a deductible element, you will receive a final ac­count from our hospital after the insurance com­pany has made its own calcula­tions.

Since details of insurance cover and any possi­ble de­ducti­ble are deter­mined by your policy, we re­quest that you clarify this with your supple­mentary in­surance pro­vider prior to your hospital stay.

Before your hospital stay, please clarify with your in­surance pro­vider exactly which costs are covered, and to what extent.

At admission, we require a written assu­rance of cost coverage from your in­surance pro­vider, which must be issued to our hospital.

Otherwise, you must pay the costs as per the cost esti­mate in ad­vance. After the final billing, you can settle these costs with your in­surance pro­vider.

You can of course use the services provi­ded in our pri­vate hospital on a self-pay basis even if you don’t have supple­mentary health in­surance. We can settle the share of your stay covered by your social in­surance with any of the health in­surance funds in Austria.

Your attending physician is wel­come to contact our staff for a cost esti­mate.

Our billing team will be pleased to pro­vide any addi­tional in­formation on your esti­mated costs.

The costs of the treat­ment must be paid upon ad­mission to our hospital (in ad­vance or on site with cash, or with debit or credit card).

Your hospital stay can be billed directly to all Austrian private health in­surers and to almost all Austrian social in­surance providers, as well as to many inter­national health insurers.

Direct billing means that the bill for fees and charges in­curred during your stay is sent directly from Graz Ragnitz Private Hospital to the relevant in­surance provider.

Direct billing agreements – private Austrian supple­mentary health in­surance pro­viders:

• Allianz Elementar Versicherungs-AG
• Donau Versicherung AG – Vienna Insurance Group
• Generali Versicherung AG
• Merkur Versicherung AG
• MuKi Versicherungsverein auf Gegenseitigkeit
• UNIQA Österreich Versicherungen AG
• Wiener Städtische Versicherung AG – Vienna Insurance Group

Direct billing with international in­surance pro­viders, e.g.:

• Allianz Worldwide Care Limited
• Cigna
• DKV

Please contact your supplementary in­surance pro­vider in ad­vance and ask them to pro­vide confirma­tion of cover with respect to the cost esti­mate.

Even if we have no direct billing agree­ment with your insurer, it is still possi­ble to bill directly, provi­ding we have their confirma­tion of cover.