Quality management

Ragnitz Graz Private Hospital has always been a pioneer in terms of quality. This quality work is seen as an essential element which covers all areas. We focus on medical quality management as much as on services that go beyond medical treatment.

Medical outcome quality

When patients choose a hospital, they want to go where they will receive the best medical care. This information is hard to come by, though. Measuring medical outcome quality is a difficult task since the basic prerequisites for an operation or a treatment are different for each individual.

Nevertheless the PremiQaMed private hospitals have taken on this challenging task and has begun by surveying the number of wounds that become infected by hospital as a preliminary indicator of medical outcome quality. Everything should nominally be done to prevent these infections, so the figure should approach zero. The figure below shows the values for PremiQaMed private hospitals compared to the international nominal values.

Rate of infection for selected operations

Type of surgical intervention Nominal value PremiQaMed Hospitals value*
Hip replacement <0.98% 0.74%
Knee replacement <0.49% 0.20%
Caesarian section <0.68% 0.00%
Gallbladder removal <1.59% 0.00%

* Source: Quality report 2018


Quality report

Data on medical services and patient satisfaction is made provided in the annual Quality report. It is publicly available to allow any interested party to form a factual and objective impression of the quality services provided by PremiQaMed Private Hospitals. It additionally provides information about successfully implemented activities and projects.

The current Quality report (PDF, 1.2 MB, in German only) covering the entire PremiQaMed Group, including the Confraternität, Döbling and Goldenes Kreuz Private Hospitals in Vienna, Graz Ragnitz Private Hospital in Styria, Wehrle-Diakonissen Private Hospital in Salzburg, the Döbling Outpatient Center, the SVA Gesundheitszentrum and the Klinikum Malcherhof Baden, reveals that in 2018 an astounding 96 percent of 47,263 patients with inpatient treatment were satisfied and would recommend our services to others.

Our corporate strategy is focused on the sustained development of quality and the continual assessment and improvement of safety and patient satisfaction in all areas – from medical care and dedicated, professional nursing care, to a pronounced understanding and appreciation of service provision.


Certifications

Austrian Mark of Quality in Health Tourism - Best Health Austria

Austria Gütezeichen Gesundheitstourismus - Best Health Austria

In 2005, Graz Ragnitz Private Hospital successfully underwent a quality test conducted by Best Health Austria (BHA) as the first acute care hospital in Austria and was awarded the "Austrian Mark of Quality in Health Tourism - Best Health Austria" at the highest level „Premium“.

It is BHA's goal to make Austria Europe's number one health destination. The backbone of this effort is a quality mark of a government-accredited, independent organization, for which specific criteria must be met in the previously unregulated field of health and wellness hotels, rehabilitation establishments and hospitals. The standards of Best Health Austria put a special focus on the respective companies' so-called "soft factors", such as service quality, staff training, expert advice and competent holistic interdisciplinary care of patients.

More information: www.besthealthaustria.com

More certifications and accreditations